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Frequently Asked Questions

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Ordering

Do I need to create an Elaara account?

Why can't I sign into my account?

Will I receive confirmation that my order is successful and on its way to me?

Delivery

Standard Delivery

UK Standard Delivery

International Standard Delivery (Outside The UK)

Returns

What is your online returns policy?

Can I return a personalised product?

Payments

How can I pay for orders on your site?

Are my credit or debit card details saved?

Can I pay using PayPal?

When is payment taken from my card?

Will I be charged VAT?

Do I have to pay import duties or taxes for orders outside the UK?

Promotions & Discounts

Free Standard UK Delivery

20% off all orders over £25