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Privacy Policy & Cookies

Elaara is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998.

You can see the information that we hold about you by logging on to Elaara.com and checking your Account details. You can also update your Account details online.

The Data Protection Act 1998 gives you the right to access personal data held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

Elaara may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

How we use your contact information

The personal information you provide to us will include your contact and delivery details, payment information, and information about people to which you wish us to deliver products.

We will use your information for internal record keeping, market research purposes and to send you regular email newsletters, keeping you informed of new products and seasonal offers. You can choose whether to receive these newsletters when you are registering and change that decision subsequently when logged into your Account on the Website.

Where a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received.

We will not disclose any of your personal data without your permission unless:

1. We are legally entitled to do so (for example, pursuant to a court order or for thepurposes of prevention or detection of crime or fraud)

2. We are in negotiations with a third party for the sale or purchase of any of Elaara's business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets

3. Elaara, or substantially all of its assets, is acquired by a third party, in which case personal data held by Elaara about its customers will be one of the transferred assets

4. To enforce or apply these Terms and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.
When

    Opt Out

    When you register on Elaara, you can decide to opt out of receiving any communications from us, other than that required to process your registration or orders. At any point, you can change this preference in your Account details but please allow three working days for your opt out to be processed.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    Cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.