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Returns

If you are not completely happy with your online purchase you can return it to us for a full refund, within 28 days of receipt.

Follow these steps to return your online purchase:
1. Contact us within 7 working days of receiving your order, to notify us that you would like to return your purchase. Please include your order number and the product code of the product you would like to return. If you are a registered customer, your order number can either be found on the despatched order email confirmation.
1.1 If the product is damaged we will refund the value of the returned damaged product to your original method of payment or send you an exact replacement product (we will pay the return and replacement product postage). We cannot send you a different product as a replacement.
1.2 If you no longer want an unopened/unused product (within 28 days of receipt), we will refund the value of the returned product to your original method of payment (returns postage to be paid by the customer).
2. All individual items must be in a saleable condition and returned in their original packaging. Please note, with the exception of faulty products, we cannot accept the return of products that have been opened or used.

We are unable to accept returns, or provide refunds, in respect of personalised products, unless the product is defective or we are otherwise in breach of our agreement with you and are obliged to do so.

To obtain a refund you must return the product(s) to us in the same condition in which you received them. We will examine the returned product(s) and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

If you have received a defective product, and need to organise a replacement, please contact us.

Defective products cannot be returned to a retailer selling Elaara cards.